Having Trouble Logging In? Try These Steps First!

Before contacting us, please follow these troubleshooting tips to resolve common login issues.

Best Experience Recommendations

  • Use Google Chrome, Edge, or Firefox. Safari is not recommended for this site.
    • If Safari is your only option, click here for Safari-specific settings.
  • Use a laptop or desktop. Mobile devices may not work properly.
  • Ensure cookies and cross-site tracking are allowed. (See steps below.)
  • Try private/incognito mode, but make sure cookies are not blocked. (See steps below.)
  • Review the FAQs to see if your issue is addressed.

If your issue is not resolved after troubleshooting with these FAQs, please contact us.

My Program Login FAQs

🔹 I am not getting into My Program and am sent back to the home page immediately after entering my username and password.

This issue may be related to your browser’s cookie and tracking settings. Try the following steps:

Safari Users

  • Switch to a different browser like Chrome or Edge for a smoother experience.
  • If you must use Safari, follow these steps:
    • Open Safari.
    • Click Safari in the menu bar and select Settings (or Preferences on older versions)
    • Go to the Privacy
    • Uncheck “Prevent cross-site tracking” to allow cross-site tracking.
    • Uncheck “Block all cookies” to allow cookies. Note: In older versions of Safari, the option to block cookies may be found under the Advanced tab instead of Privacy.
    • Ensure all tabs are closed and restart your browser after adjusting these settings.

Chrome Users

  • Go to Chrome > Settings > Privacy and Security > Cookies and other site data.
  • Select “Allow all cookies” to ensure cookies are not blocked.
  • Restart your browser after making these changes.
  • Or, try using Incognito mode (File > New Incognito Window).
    • Cookies are blocked by default. To allow cookies, select “Allow all cookies” within Incognito mode settings.
    • Ensure all tabs are closed and restart your browser after adjusting these settings.

Additional Tips for All Browsers

  • Ensure you do not have the site open in multiple tabs on your browser.
  • Access My Program from a different laptop/computer to rule out device-specific issues.
  • Check your firewall or security settings to ensure that the following sites are allowed: prms.com and https://prms.mendixcloud.com.
  • Clear your cookies and browser cache to remove any stored data that may be causing the issue.
  • Ensure your browser is up-to-date with the latest version for optimal performance.
  • If this particular issue is not resolved after viewing these FAQs, please contact us.

🔹I forgot my username.

Tip: The email used for My Program may differ from the email on your policy. Try alternate emails.
No access to your old email? Contact us.

🔹I forgot my password.

  • Click here to reset your password.
    (See username recovery tips above if needed.)

🔹I see an "Invalid Username or Password" message.

🔹I didn’t receive the forgotten username/password email.

  • Check your Spam or Junk folder.
  • Wait a few minutes before trying again—there could be a delay.
  • Still no email? Contact us.

🔹My email is not recognized when using the Forgot Username/Password tool.

  • Ensure you are using the email you registered with.
  • Try alternate emails.
  • Make sure you are registered for the site. Click here, then on “register” and enter in your details.  
  • No access to your old email? Contact us.

🔹I see a message that an account already exists when trying to register.

🔹I just created an account, but I get an error saying it's not activated.

  • Check your email (and Spam folder) for the activation link.
  • Wait a few minutes for possible email delays.
  • Didn’t receive an activation email? Contact us.

🔹I want to make a payment without logging in.

🔹I no longer have access to my email used for MyProgram.

 

Still Need Help?

If you're still having trouble after trying the steps above, we're happy to help. When contacting us, please provide the following information to help us resolve the issue quickly:

For fastest response, send an email to clientservices@prms.com with:
âś… Any troubleshooting steps you have already tried
âś… Your policy number or customer ID
âś… Browser(s) used (Chrome, Edge, etc.)
âś… Device type (PC, Mac, phone, tablet)
âś… Description of the issue and any error messages
âś… Screenshots (if applicable)

🚨 For security reasons, do NOT include your password in emails.