If you are having login problems, we have provided these troubleshooting suggestions for you to review to try to identify a resolution.

I do not remember my username.

If you cannot log in because you forgot your username, click here to recover your username.

If you are having difficulty locating your account, the email you used to register may not be the same email that we have on file for your policy. Be sure to try any alternative emails you use or have used in the past to help locate your information. You can change the MyProgram email once you log into your account by clicking on the “cog” in the top right corner of the MyProgram home page.

Also, please ensure you have initially registered for MyProgram, click here to create a MyProgram account or click on the green “REGISTER” button on the login page.

I do not remember my password.

If you can not log in because you forgot your password, click here to recover your password.

If you are having difficulty locating your account, the email you used to register may not be the same email that we have on file for your policy. Be sure to try any alternative emails you use or have used in the past to help locate your information. You can change the MyProgram email once you log into your account by clicking on the “cog” in the top right corner of the MyProgram home page.

Also, please ensure you have registered for MyProgram,  click here to create a MyProgram account or click on the green “REGISTER” button on the login page.

How do I create a MyProgram online account?

Click here to create a MyProgram account or click on the green “REGISTER” button on the login page and follow the prompts.

I am seeing a message that says “Invalid username and/or password.”

This is an indication that you may have typed in a username or password combination that is not recognized. Remember: Passwords are case sensitive. Usernames are not case sensitive.

If you have set up a MyProgram account and are unsure of your username and/or password, please use the links for “Forgotten Username” or “Forgotten Password?”

Also, please ensure you have registered for MyProgram,  click here to create a MyProgram account or click on the green “REGISTER” button on the login page.

Note: If you are having difficulty locating your account, the email you used to register may not be the same email that we have on file for your policy. Be sure to try any alternative emails you use or have used in the past to help locate your information. You can change the MyProgram email once you log into your account by clicking on the “cog” in the top right corner of the MyProgram home page.

I didn’t receive the forgotten username or password email.

If you didn’t receive the email, please first check your Spam or Junk Folder. We recommend that you wait several minutes before re-attempting using the forgotten password or username tool as there could be server, email provider or internet delays.

I have tried to use the forgotten username and/or forgotten password tool and my email is not recognized.

Please ensure you are using the same email you used to register for the website. The email you used to register may not be the same email that we have on file for your policy. Be sure to try any alternative emails you use or have used in the past to help locate your information. You can change the MyProgram email once you log into your account by clicking on the “cog” in the top right corner of the MyProgram home page.

We also suggest that you check that you have registered for MyProgram. Click here to create a MyProgram account or click on the green “REGISTER” button on the login page.

When I enter in my username and password, I am being sent immediately back to the login page.

Your cookie or cache settings may be at issue when logging in. We recommend using Google Chrome to access the site. If you are experiencing issues using Google Chrome, please click here for advanced browser settings

We also suggest you try the following troubleshooting steps:

  • Close your browser, shut down your computer, and restart.
  • Try switching to an alternate browser.
  • Access MyProgram from a different device or computer.
  • Check any firewall or security settings to ensure that the following sites are allowed: prms.com and https://prms.mendixcloud.com/
  • Clear your cookies and browser cache. After clearing cache and cookies, close and then restart the browser. More information about clearing your browser cache is available here. (This link will navigate to a third-party site.)
  • Check the browser version you are using to ensure that you are up-to-date with a new version.
  • Ensure your cookie settings are selected to be "ON" for this website. More information about cookie settings available here. (This link will navigate to a third-party site.)

I want to make a payment without logging in. Or, I do not want to create a MyProgram account.

Visit www.prms.com/QuickPay to pay your invoice without logging in. Follow the prompts to make your payment.

I no longer have access to the email I used when creating my MyProgram account.

Please contact clientservices@prms.com and we can assist you.

I am still having issues logging in.

If none of the above troubleshooting steps provided have worked for you, please email clientservices@prms.com and provide:

  • Your policy or customer ID
  • Internet browser and device (PC, Mac, handheld device or phone) you are using to access the site
  • Details and any error messages you may be receiving

For security purposes, please do not send any of your password details via email.

 

 

 

Advanced Details for Chrome Users

Your cookie settings on your Chrome browser may be preventing access to this site. Please follow the steps below to check if the setting is turned on for your device.

1) Enter chrome://settings/cookies in the chrome address bar to access cookie settings.

2) Make sure you have either "Allow all cookies" OR "Block third-party cookies in Incognito" OR "Block third-party cookies" selected.

3) Login should work if the first two options are selected ("Allow all cookies" OR "Block third-party cookies in Incognito".) If you have selected "Block third-party cookies", you will need to accept cookies from prms.com specifically. Click on the "Add" button to do so.

4) Enter [*.]prms.com and select the check box "Including third-party cookies on this site" and click "Add" button.

5) Visit www.prms.com/MyProgram to check if this resolves the issue.