Risk Management Consultation Service Helpline

(800) 527-9181
RiskManagement@prms.com (see requirements below for submitting requests via email)

Monday – Friday
8:30am – 5:30pm EST

Our toll-free Risk Management Consultation Service (RMCS) helpline is provided as a benefit to our clients. Let our experienced risk managers help with the issues you face in your psychiatric practice.

Since 1997, we have responded to over 63,000 risk management issues, including questions such as:

  • I checked the prescription monitoring program database and found that my patient is getting a controlled substance from multiple doctors. What should I do?
  • I am seeing a patient who is a minor. One of his parents is requesting information which I am uncomfortable releasing. What can I do?
  • I would like to work with a nurse practitioner. What do I need to know about doing this?
  • What should be included in an information release authorization?
  • How do I handle a request for records of a deceased patient?
  • My patient goes away for college nine months out of the year. She wants to continue treatment via telepsychiatry. Should I do this?
  • How long do I have to keep my records?
  • I have just received a subpoena for patient records in a lawsuit that does not involve me. Do I have to comply?
  • How do I end a physician-patient relationship when the patient doesn’t want to end treatment with me?
  • I share office space with others. Should I be doing anything more to reduce my risk of being sued by my officemate’s patient?

Here is what to expect when you call:

  • Our Risk Management Assistant may answer your call. To direct you to the correct person, you will be asked to provide the following:
    • Name
    • Certificate number
    • Very brief description of your issue or concern
  • If you reach our voicemail, please leave a message with the following information and your call will be returned as soon as possible:
    • Name
    • Call back number
    • Certificate number
    • Very brief description of your issue or concern
  • If you reach our voicemail and are calling to have a document reviewed, such as a subpoena for records, you can fax or email us a redacted copy.
    • Please make a copy and redact (black out) all patient identifying information (name, date of birth, address, Social Security Number, etc.)
    • Fax it to (703) 276-6742 or email it to RiskManagement@prms.com
    • important: Our e-mail is not secure – patient information must be redacted prior to sending.

We encourage you to contact us whenever a request or situation is troubling you.