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PRMS Combines New Technology, Proven Methods to Create Dynamic Seminar
Gone are the days of grabbing a coffee and danish, settling into a chair to sit back and listen to a seminar. PRMS now asks attendees, “What do you think?”
PRMS seminars have gone interactive. Giving attendees feedback voting devices, seminar leaders can obtain instant reactions from the audience and involve them directly into the learning process. Several of the PRMS events at the APA Annual Meeting incorporated this technology, as well as the PRMS national seminars, erasing the notion of seminars as a passive experience.
Risk Management Advice Highlights
PRMS at the 2007 APA Annual Meeting
On Quality of Care: "If doctors applied basic risk management on a daily basis, how much better would the quality of care be? Risk management is not about avoiding lawsuits, but rendering good care." Martin Tracy, JD, ARM, President and CEO
On Informed Consent: “Informed consent is an ongoing discussion with a patient, it is not something you do once. It does not have to be an in-depth conversation every time, but remember to check in when information changes, whether it involves a change in medicine or life events.” – Marynell Hinton, MA, ARM, Senior Risk Manager
On Documentation: “Documentation should support your clinical decision-making. Detail what you decide to do as well as what you decide not to do.” Donna Vanderpool, MBA JD, Assistant Vice President
On Timely Renewals: “It’s Murphy’s Law: you are going to get sued the day after your premium lapses. If the policy is not in force there is no coverage.” Martin Tracy, JD, ARM, President and CEO
On Your Insurance Policy: “Insurance policies might not seem like they are meant to be read; they’re dry, dense, no one makes movies from them. But they must be read and understood.” Marynell Hinton, MA, ARM, Senior Risk Manager |
"The audience response system turned out to be a huge hit. Participants seemed to be more engaged and got to compare their professional experiences with those of other seminar attendees," said David Cash, JD, LLM, Senior Risk Manager at PRMS.
Not only did the attendees use the devices to take an active role in the seminar, but the speakers used the feedback to modify the instruction according to the audience's need. "A surprise payoff came when we, as speakers, learned a little about the experiences of our insureds in their professional practices. This feedback ultimately will help us give better risk management advice," said Jacqueline M. Melonas, RN, MS, JD, Vice President of Risk Management at PRMS.
On May 21, 2007, PRMS held the seminar, Risk Management Issues in Psychiatric Practice at the American Psychiatric Association’s Annual Meeting in San Diego , Calif. Before a standing-room only audience, PRMS CEO and President Martin Tracy, JD, ARM, explained the use of the feedback devices in allowing psychiatrists to guess trends in psychiatric liability and to evaluate hypothetical situations. Attendees used the devices throughout the seminar, guessing the top causes of loss resulting from psychiatric medical malpractice cases (the answers: incorrect treatment, suicide/attempted suicide, drug reactions), evaluating the actions of hypothetical psychiatrists, and estimating the damages resulting from claims.
Accompanying this new technology was traditional risk management advice. PRMS staff stressed the core risk management needs of psychiatrists, including documentation, informed consent, and proper insurance coverage, as well as how those core needs apply to emerging trends in doctors' practices. As technology evolves, so does the daily practice of medicine; although the principles remain the same, the practical applications can change.
Tracy acknowledged the concern of many psychiatrists, who fear facing a lawsuit tried by “twelve people who got D's in high school chemistry” who are assigned to evaluate matters of modern pharmaceutical chemistry. The situation is not as bleak as it may seem, however, and Tracy reminded attendees that a good deal of power is placed in their hands.
“Think of risk management like driving,” said Tracy. “When you get in your car, you put on your seat belt, check your mirrors, and so on. No one tells you to do these things, but it just becomes part of the way you drive. Similarly, good risk management should be part of your daily practice. Doing so will lessen the stress of practice and make you a more confident physician. In the event that you are challenged, you’ll be in good shape.”
Just as the seminar leaders stressed traditional risk management advice while applying it to new and emerging trends, the format followed suit. By combining the technology of feedback voting devices with proven techniques and knowledge, the PRMS seminar surpassed a one-way instruction and became a dynamic exchange between participant and teacher.
If you are interested in attending a 2008 National Seminar, please visit our Risk Management Events page, or obtain more information about PRMS Risk Management Services.
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